DELIVERIES and Shipping Costs
The Customer pays delivery costs at the rates set by the Swiss Post Office for delivery in Switzerland and at the rates set by the French Post Office for delivery in France.
CH price list
To view the Swiss Post price list: https://service.post.ch/vsc/ui/sending-type
Price list FR
To consult the La Poste price list: https://www.laposte.fr/colissimo-en-ligne
For all orders over 119 CHF, delivery costs are free.
In the case of an unclaimed package, OriginOil cannot be held responsible and the costs of any reshipment of the package are the responsibility of the Customer. Before any reshipment, OriginOil may ask the Customer to pay the related costs in advance by bank transfer to the OriginOil account. If the Customer does not receive any news within one month of sending the transfer request, OriginOil reserves the right to cancel the order.
Delivery area
OriginOil delivers to Switzerland and France.
Delivery times
When you register your order, you will be informed of a delivery time.
We undertake to make our best efforts to deliver the products ordered within the timeframes specified above.
Delivery methods
The shipment of orders is ensured, depending on the option chosen by the Customer:
- By Swiss Post in PostPac Economy or PostPac Priority (surcharge of 1 to 2 CHF depending on the weight of the package) for deliveries in Switzerland
- By French Post in Colissimo for orders to France
Any available item is generally shipped within a maximum of 5 working days (weekends and public holidays are excluded from the time frame).
Delivery is thus deemed to have been made upon the seller's provision of the ordered products or upon delivery of the notice of passage from the La Poste service. In the event of an error in the wording of the recipient's contact details, the Seller cannot be held responsible for the impossibility of delivering the products,
Reception
Upon receipt of the order by the customer, the latter is required to immediately inspect the delivered goods to identify any apparent defects (delivered product not corresponding to the ordered product, packaging defect, possible missing products, etc.). The customer must check the conformity of the delivered goods and immediately notify OriginOil ( contact@originoil.ch ) of any defect. The customer must then provide proof (photo) of the non-conformity of his order.
In the rare case of receiving damaged products, please return the non-compliant merchandise in its original unopened container or packaging. The return of the merchandise must be preceded by the acceptance of a return request submitted by the customer to contact@originoil.ch .
For returned defective products, the customer has the choice between one of the following two options:
- Cash refund by bank transfer, of the value of the defective product(s)
- Replacement of the defective product(s) by standard exchange or by the supply of a product of equivalent value
Shipping costs cannot be refunded under any circumstances.
Deadline for complaints in the event of non-receipt of a package
The customer has 30 days from the date of shipment of his order to notify us of the non-receipt of his package. After this period, no claims will be accepted.
Damaged package
In the event that the package is damaged upon receipt, the customer must not open it and must refuse the package by returning it to the post office on the working day following its delivery. Otherwise, our services will not be able to accept any compensation request.
Packages returned by the service provider responsible for delivery with the words “NPAI” (Does Not Live at the Address Indicated)
For a return of a package in NPAI, after receipt and acceptance of the package by our services, a credit (total of the order, shipping costs deducted) will be made within 48 hours of receipt of the package by the company OriginOil SàRL . The customer will then be able to place his order again.
Returns under the reason “unclaimed”
These are packages that have not been claimed by the customer at the Post Office within the allotted time.
After receipt and acceptance of the package by our services, a credit (total of the order, shipping costs deducted) will be issued within 48 hours of receipt of the package. The Customer will then be able to place their order again.